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Refund Policy

Learn more about how SummaVerse collects and uses data and your rights as a SummaVerse’s user.

SUMMAVERSE REFUND POLICY

Last Updated: October 15, 2024

Thank you for choosing Summaverse, our web-based application for document summarization and chatbot creation using Large Language Model (LLM) technology. We strive to provide you with high-quality service and want to ensure you have a satisfactory experience while using our platform.

1. Refund Eligibility

  • Customers are eligible for a full refund within 7 days of their initial subscription purchase or renewal.
  • Refunds are only available for paid subscriptions and do not apply to any free trial periods.

2. Refund Process

To request a refund:

  1. Contact our support team at [email protected] within the 7-day refund period.
  2. Provide your account email address and the reason for your refund request.
  3. Our team will review your request and process the refund if you meet the eligibility criteria.

3. Refund Limitations

  • Refunds are limited to one per customer per subscription period.
  • We reserve the right to deny refund requests if we detect abuse of the refund policy or excessive refund claims.

4. Service Cancellation

  • Requesting a refund will result in the immediate cancellation of your subscription and termination of access to Summaverse services.
  • Any data or content created during your use of Summaverse may be deleted upon cancellation.

5. Processing Time

  • Approved refunds will be processed within 5-10 business days.
  • The refund will be issued to the original payment method used for the purchase.

6. Exceptions

We may consider exceptions to this policy on a case-by-case basis for extenuating circumstances. Please contact our support team to discuss your situation.

7. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of Summaverse after changes are posted constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions about our refund policy or need assistance, please don't hesitate to contact us:

By using Summaverse, you agree to the terms outlined in this refund policy.

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